What is a browser?

How do I bring up a Web Page?

What is a Start Page and how do I set it?

How do I perform a search?

If I just browse the Web without downloading anything, surely I will be able to use as many hours as I want.

How many megabytes is an email, a Web page, a song or even a video?

What is the difference between a VIRUS and a HOAX?

What is a Computer Virus?

Where is the any key?

I can’t open any websites?

I can’t open secure site, my online email, hotmail etc.

I get the error “IEXPLORE caused an invalid page fault in module "

What is a browser?

A browser is program that interprets HTML documents and displays them to the user. This type of program is required to view Web Pages. There are lots of different browsers, the most popular of these being Internet Explorer and Netscape.

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How do I bring up a Web Page?

To view a Web Page you need to open your browser. If you have the url or address of the site you wish to view, simply enter it into the address line of the browser and hit enter. The page will then load into your browser.

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What is a Start Page and how do I set it?

A start page is a Web Page that automatically loads when you open your browser. You can set your Start Page to whatever you want it to be. Right click on the Explorer icon and select 'internet properties'. Type the URL (web address) into the dialogue box. Then click OK

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How do I perform a search?

To perform a search you need to use a Search Engine. There are a number of different Search Engines. 05COM recommends Google! which is one of the most popular search engines. To perform a search with Google! click here.

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If I just browse the Web without downloading anything, surely I will be able to use as many hours as I want.

Downloading is an action. It is the transfer of information from a computer on the Internet to your computer. Browsing is a form of downloading. When you view Web pages, you have downloaded the information you see from the Internet.
Web pages vary in size. A Web page with only a small number of pictures and a lot of text will be relatively small in size. A colourful Web page with more pictures than text will be, as a rule, a lot larger.
A good indicator of how large a Web page is, is how long it takes to download. Small pages appear on your screen quickly and larger pages take longer.

Some examples of downloads are:
emails
Web pages
MP3s or songs
pictures
games
programs

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How many megabytes is an email, a Web page, a song or even a video?

The size of anything on the Web will vary enormously. There are ways to check the sizes of the files you download.
*The following examples are for Microsoft Outlook and Internet Explorer.

To check the size of an email:
Open the email.
In the menu bar, click on File.
Scan the list and click on Properties.
A dialog box will appear.

To check the size of a Web page:
Move your mouse to a space on the Web page that does not contain text or a graphic. In other words, find a blank spot.
Right click on this the spot. A menu will appear.
Scan the list and click on Properties.
A dialog box will appear.

To check the size of an MP3 or song file:
Move your mouse over the top of the songs icon.
Right click on the icon, a menu should appear.
Scan the list and click on Properties.
A dialog box will appear.

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What is the difference between a HOAX and a real Computer Virus?

A hoax can be sent to you by a well meaning friend and has the apperance of a genuine warning. To check if it is a real threat please do the following.

Open-- http://www.google.com -- and with the email warning open, select a section of the text of the message (left button click and drag across the words to highlight them) and then RIGHT click on the selected text and then select COPY

Go to google search box and PASTE (right click and select PASTE) the text there.

Go to the beginning of the text and place +" (that is plus sign with open quotes) and at the end of the text do the opposite "+

E.G. +" TEXT TO BE SEARCHED FOR"+

When you press the START or SEARCH a selection of helpful sites will, be presented.

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What is a Computer Virus?

Computer viruses spread from computer to computer. They can cause your computer to erase data, your hard drive to crash and even your mail client to spread an email virus to everyone in your address book.

Computer viruses spread when certain programs are executed onto your PC. Your computer may become infected by a computer virus when installing copied programs from a disk or downloading programs from the Internet. Viruses can only spread from computer to computer in a limited number of ways. The most common way is for an infected program to be copied or downloaded to a computer and then run.

There are a number of ways that software can be transmitted over the Internet. Programs can be manually downloaded from Web and FTP sites. They can be sent via email. They can be passed around using the file transfer capabilities of online chat and `buddy services (IRC, ICQ etc.). They can even be downloaded from newsgroups.

How do I know if it is a real threat


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Where is the "any" key?

When someone gives you the instruction "please click on any key", they mean please press a key on the keyboard.

please click on http://en.wikipedia.org/wiki/Any_key for more information

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I can’t open any websites?

1.Check the browser setting, In Internet Explorer,
Click Tools ->
Internet Option ->
Security Tab ->
Select Internet ->
Click Default Level Button.
Select Advanced Tab ->
Click Restore Defaults
2.Check the browser is not using a proxy, In Internet Explorer,
Click Tool ->
Internet Options ->
Connections Tab, Select the dialup connection ->
Click Settings. Under the heading Proxy Server check this option is not ticked
3.Try nominating a proxy server, add address proxy.05com.com.au port 80
4.Remove Temporary Internet Files and cookies, In Internet Explorer, Click Tool ->
Internet Option ->
Under the heading Temporary Internet Files ->
Click Delete Cookies and Delete Files
5.Open an MS-DOS/Command prompt window, type "ping 127.0.0.1" (without the quotes), and then press ENTER.
If you receive four replies, then type “ping www.05com.com.au” (without the quotes), and then press ENTER.
If you receive four replies check entries in the Hosts file.
6.If you receive a "Request time out" error message or if you do not receive four replies check that TCP/IP Is Installed and Functioning Properly.

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I can’t open secure site, my online email, hotmail etc.

1.Check the browser setting, In Internet Explorer,
Click Tool ->
Internet Option ->
Security Tab ->
Select Internet ->
Click Default Level Button. Select Advanced Tab -> Click Restore Defaults
2.Check cipher strength (encryption capabilities) of the browser,
Click Help -> About Internet Explorer, check cipher strength currently 128-Bit

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I get the error “IEXPLORE caused an invalid page fault in module "

1.Close the program and restart it if the fault continues to happen check google with the error message.
2.The website you are trying to load does not expect your browser to support java or other plug-ins, Un-install/Re-install the Internet Explorer Program


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