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--How do I set up my Email account
--How to create a folder to automatically place our training emails.
--Authentication has failed
--Cannot receive Email
--Cannot connect to host
--Cannot Connect to SMTP Server
--Cannot send email
--Disconnected when launching Outlook Express
--Emails you send are scrambled
--Error code 504
--Getting disconnected when sending or receiving email
--Message cannot be encrypted or signed
--No response. The server could be down or is not responding
--No socket error in Outlook Express
--Password supplied for username is incorrect
--Prohibited by the Administrator
--Server Response 550 relaying to email address
--Server Timeout
-SMTP Server not found
--There was a problem sending username info to the serve




How do I set up my e-Mail account

Communicator 4
Communicator 4.6
Eudora
Incredimail
Netscape 6
Netscape 7
Outlook 2000
Outlook 98
Outlook Express 4
Outlook Express 5
Outlook Express 6
Outlook XP

Detailed setup instructions for each type of email event.

Communicator 4: Set up your email:

1. Start Netscape Communicator.
2. Go to the Edit menu and select Preferences.
3. Select Mail & Groups.
4. From the drop down menu select Identity and complete the following fields:

*Your Name: your display name.
*Email address: your 05COM email address.
*Reply-to address: Leave completely blank unless the user wishes to specify a secondary address that is different to their main 5COM account.
*Organization: Blank or the name of the user's business.
5. Select Mail Server from the drop down menu
6. Complete the following fields:

*Mail server username: Your 05COM username.
*Outgoing mail (SMTP) server: mail.05com.com.au
*Incoming mail server: mail.05com.com.au
Mail Server Type: Chose POP3 from the selections.
7. Click OK to close the configuration and save the settings.


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Communicator 4.6: Set up your email:
1. Start Netscape Communicator.
2. Go to the Edit menu and select Preferences.
3. Select Mail & Newsgroups.
4. From the drop down menu select Identity and complete the following fields:

*Your Name: your display name.
*Email address: your 05COM email address.
*Reply-to address: Leave completely blank unless the user wishes to specify a secondary address that is different to their main 05COM account.
*Organization: Blank or the name of the user's business.
5. Select Mail Servers from the drop down menu
6. Click Add to create a POP3 account for the Incoming Mail Servers.
7. Complete the following fields under the General tab:

*Server Name: mail.05com.com.au
*Server Type: select POP3 from the drop-down menu.
*User Name: Your 05COM username.
*Select Remember password if you wish to have your password saved.
8. Click OK.
9. Enter the following information for the Outgoing Mail Server:

*Outgoing mail (SMTP) server: mail.05com.com.au
*Outgoing mail server username: not required
10. Click OK
.

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Eudora: Set up your email:

1. When you open Eudora for the first time, a wizard will appear.
2. Click Next.
3. Select Create a Brand new Email Account.
4. Click Next.
5. Enter your name or alternative display name.
6. Click Next.
7. Enter your 05COM Email Address.
8. Click Next.
9. Enter the your Login Name. This is your 05COM username.
10. Click Next.
11. Enter the following information for the Incoming mail server:

*Incoming Server: mail.05com.com.au
*Choose POP as the type of server.
12. Click Next.
13. Enter the following information for the Outgoing mail server:

*Outgoing Server: mail.05com.com.au
*Do not tick Allow authentication.
14. Click Next.
15. Click Finish to save the settings.

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Incredimail: Set up your email:
1. In IncrediMail, click Tools then Accounts.
2. Click Add to open the wizard and add a new mail account.
3. Select Let me Configure settings myself.
4. Click Next.
5. Complete the following information under Name and email address:

*Your name is: Enter your normal name or their chosen display name.
*Your email address: Enter your 05COM email address.
6. Click Next.
7. Complete the following information under Incoming and Outgoing mail servers:

Incoming mail server: mail.05com.com.au
*Outgoing mail server: mail.05com.com.au
*8. Click Next.
9. Enter the following information under User name and password:

*Username: your 05COM username.
*Password: The customer’s 05COM password.
10. Click Finish to save the settings and close the wizard.

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Netscape 6: Set up your email:
1. In Netscape Mail click Edit then Mail/News Account Settings.
2. Select New Account to add a new email account and open the wizard.
3. Chose ISP or email provider.
4. Click Next.
5. Complete the following information under Identity:

*Your name: enter your name.
*Email Address: your 05COM email address.
6. Click Next.
7. Complete the following Server information:

*Server Type: Select POP Mail Server.
*Server Name: mail.05com.com.au
*Outgoing Server Name: mail.05com.com.au
8. Click Next.
9. Enter the Username. This is your 05COM username.
10. Click Next.
11. Enter the Account Name. This is a *display name. Make it something friendly and recognisable.
12. Click Next.
13. It will then display the account details. Click Finish to complete the wizard.

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Netscape 7: Set up your email:
1. Click Edit then Mail & Newsgroups Account Settings.
2. Select Add Account to add a new email account and open the wizard.
3. Select Email Account.
4. Click Next.
5. Complete the following information under Identity:

*Your name: your name.
*Email Address: your 05COM email address
6. Click Next.
7. Select POP for the Incoming Server type and enter the following information:

*Incoming Server: mail.05com.com.au
*Outgoing Server: mail.05com.com.au
8. Click Next.
9. Enter your 05COM Username.
10. Click Next.
11. Enter the Account Name. This is a display name. Make it something friendly and recognisable.
12. Click Next.
13. It will display a summary of the account information. Click Finish.

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Outlook 2000: Set up your email:
1. Double click on the Microsoft Outlook icon on the Windows Desktop then go to the Tools menu and select Services
2. If you have an Internet Email service listed, select it and click the Properties button, otherwise click the Add button.
3. If you clicked on the Add button, select the Internet Email service here and then click OK.
4. On the General tab enter the following information:

*Mail Account: The name by which the user would like to refer to this account.
*Name: Enter the user’s proper name, in Title Case.
*Organization: Blank or the name of the user’s business.
*Email address: The 05COM email address, in lower case
*Reply address: Leave completely blank unless the user wishes to specify a secondary address that is different to their main 05COM account.
5. Click the Servers tab.
6. On the Servers tab enter the following information:

*Outgoing mail (SMTP): mail.05com.com.au
*Incoming mail (POP3): mail.05com.com.au
*Account name: The customer’s 05COM username, not email address
*Password: The customer’s 05COM password
*Do Not tick Log on using Secure Password Authentication and leave My server requires Authentication blank.
7. Click the Connection tab.
8. On the Connection tab select I establish my Internet connection manually.
9. Click OK then log off and log back in to Outlook.

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Outlook 98: Set up your email:
1. Double click on the Microsoft Outlook icon on the Windows Desktop then go to the Tools menu and select Services.
2. If you have an Internet Email service listed, select it and click the Properties button, otherwise click the Add button.
3. If you clicked on the Add button, select the Internet Email service here and then click OK.
4. On the General tab enter the following information:

*Mail Account: The name by which the user would like to refer to this account.
*Name: Enter the user’s proper name, in Title Case.
*Organization: Blank or the name of the user’s business.
*Email address: The 05COM email address, in lower case
Reply address: Leave completely blank unless the user wishes to specify a secondary address that is different to their main 05COM account.
5. Click the Servers tab
6. On the Servers tab enter the following information:

*Outgoing mail (SMTP): mail.05com.com.au
*Incoming mail (POP3): mail.05com.com.au
*Account name: The customer’s 05COM username, not email address
*Password: The customer’s 05COM password
*Do Not tick Log on using Secure Password Authentication and leave My server requires Authentication blank.
7. Click the Connection tab.
8. On the Connection tab select I establish my Internet connection manually.
9. Click OK then log off and log back in to Outlook.

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Outlook Express 4: Set up your email:

1. Go to the Tools menu and select Accounts.
2. On the Mail tab, add a mail account by clicking Add and choosing Mail. This will open the connection wizard.
3. Enter your Display name as they would like it to appear on your emails and click Next.
4. Enter your 05COM Email Address and click Next.
5. Choose My incoming mail is a POP3 server.
6. Enter the Incoming POP3 and Outgoing SMTP mail servers as mail.05com.com.au
7. Click Next.
8. Enter your POP Account Name and Password. These are your 05COM username and 05COM password.
9. Do not select Log on using secure password authentication (SPA).
10. Click Next.
11. Enter a Friendly Name. Chose something simple and informative like 05COM Email.
12. Click Next.
12. Select I will establish my Internet connection manually.
13. Click Next.
14. Click Finish to close the connection wizard and complete the setup.
15. Click Close to close the Accounts section.

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Outlook Express 5: Set up your email:
1. Run Outlook Express from the Start menu, or by double clicking on the Outlook Express icon on the Windows Desktop.
2. Go to the Tools menu and select Accounts.
3. Add a mail account by clicking Add and choosing Mail. This will open the connection wizard.

Outlook Express 5: Set up your email:
Move your mouse arrow over the images and when it turns into a hand, click the left button to go to the next screen.
4. Enter the customer's Display Name as they would like it to appear.
5. Click Next.
6. Select I already have an email address that I'd like to use. and enter the customer's 05COM email address.
7. Click Next.
7. Chose My incoming mail is a POP3 server. Enter the Incoming POP3 and Outgoing SMTP mail servers as mail.05com.com.au
8. Click Next.
9. Enter the Account Name and Password. These are your 05COM username and 05COM password.
10. Place a tick next to Save Password to have Outlook Express remember your password. Do not select Log on using secure password authentication (SPA).
11. Click Next.
12. Click Finish to close the connection wizard and complete the setup.
13. Click Close to close the Accounts section.


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Outlook Express 6: Set up your email:
1. Run Outlook Express from the Start menu, or by double clicking on the Outlook Express icon on the Windows Desktop.
2. Go to the Tools menu and select Accounts.
3. Add a mail account by clicking Add and choosing Mail. This will open the connection wizard.
4. Enter the customer's Display Name as they would like it to appear.
5. Click Next.
6. Select I already have an email address that I'd like to use. and enter the customer's 05COM email address.
7. Click Next.
7. Chose My incoming mail is a POP3 server. Enter the Incoming POP3 and Outgoing SMTP mail servers as mail.05com.com.au
8. Click Next.
9. Enter the Account Name and Password. These are your 05COM username and 05COM password.
10. Place a tick next to Save Password to have Outlook Express remember your password. Do not select Log on using secure password authentication (SPA).
11. Click Next.
12. Click Finish to close the connection wizard and complete the setup.
13. Click Close to close the Accounts section
.


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Outlook XP: Set up your email:
1. Run Outlook from the Start menu or through the shortcut on the Windows Desktop.
2. Click Tools then Email Accounts.
3. Select Add a new email account then click Next.
4. Select POP3 and click Next.
5. Enter the details as shown belo
w:

*Your Name: The members's name (you).
*Email Address: Your 05COM email address.
*Incoming Mail Server: mail.05com.com.au
*Outgoing Mail Server: mail.05com.com.au
*Username: Your 05COM username (your full email address)
*Password: Your05COM password
6. Click Next.

8. Click Finish to save the settings.

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