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Check your email settings and try again. Click on the operating system that you use, to view the instructions.

• Windows 98/Windows ME/Windows 2000
• Windows XP

- Windows 98/Windows ME/Windows 2000

In the Windows taskbar, click on the START button, select PROGRAMS, then click on OUTLOOK EXPRESS. This will open Outlook Express.
In the Outlook Express menu, click on TOOLS, then click on ACCOUNTS. This will open the Internet Accounts window.
In the Internet Accounts window, click on the MAIL tab.
In the Mail tab, click on the 05COM account (usually mail.05com.com.au).
Then click on the PROPERTIES button. This will open the mail.05com.com.au Properties window.
In the Mail Account box, verify that it contains the NAME of the mail account.
In the Name box, verify that it contains the username provided by 05COM.
In the Email Address box, verify that it contains username@05com.com.au
Then click on the SERVERS tab.
In the Server tab, verify that My incoming mail server is a POP3 server.
Verify that the Incoming mail (POP3) box contains mail.05com.com.au
Verify that the Outgoing mail (SMTP) box contains mail.05com.com.au
Verify that the Account name box contains the username provided by 05COM
NOTE: If Remember password has been ticked, retype the password into the password box (it will contain asterix's (*), otherwise it will be greyed out.)
Verify that Log on using Secure Password Authentication is UNTICKED.
Verify that My server requires authentication is TICKED.
Then click on the CONNECTION tab.
In the Connection tab, verify that Always connect to this account using is UNTICKED.
Then click on the ADVANCED tab.
In the Advanced tab, click on the USE DEFAULTS button.
NOTE: The Use Defaults button may be greyed out. If this is true, then skip to the next step.
In the Advanced tab, click on the OK button. This will close the window.
In the Internet Accounts window, click on the CLOSE button.
In the Outlook Express window, click on the FILE, then click on EXIT. This will close the window.


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- Windows XP

In the Windows taskbar, click on the START button, select ALL PROGRAMS, then click on OUTLOOK EXPRESS. This will open Outlook Express.
In the Outlook Express menu, click on TOOLS, then click on ACCOUNTS. This will open the Internet Accounts window.
In the Internet Accounts window, click on the MAIL tab.
In the Mail tab, click on the 05COM account (usually mail.05com.com.au).
Then click on the PROPERTIES button. This will open the mail.05com.com.au Properties window.
In the Mail Account box, verify that it contains the NAME of the mail account.
In the Name box, verify that it contains the username provided by 05COM .
In the Email Address box, verify that it contains username@05com.com.au
Then click on the SERVERS tab.
In the Server tab, verify that My incoming mail server is a POP3 server.
Verify that the Incoming mail (POP3) box contains mail.05com.com.au
Verify that the Outgoing mail (SMTP) box contains mail.05com.com.au
Verify that the Account name box contains the username provided by 05COM
NOTE: If Remember password has been ticked, retype the password into the password box (it will contain asterix's (*), otherwise it will be greyed out.)
Verify that Log on using Secure Password Authentication is UNTICKED.
Verify that My server requires authentication is TICKED.
Then click on the CONNECTION tab.
In the Connection tab, verify that Always connect to this account using is UNTICKED.
Then click on the ADVANCED tab.
In the Advanced tab, click on the USE DEFAULTS button.
NOTE: The Use Defaults button may be greyed out. If this is true, then skip to the next step.
In the Advanced tab, click on the OK button. This will close the window.
In the Internet Accounts window, click on the CLOSE button.
In the Outlook Express window, click on the FILE, then click on EXIT. This will close the window.