Option 1
Make sure that all connections on the Modem and Computer are in good working condition, and are plugged in correctly and securely.

Option 2
Try freeing up your computers system resources by closing any unnecessary programs.

Option 3
Try reducing interference on your telephone line by ensuring all devices are connected via a line filter or a central line splitter.
Remove all fax machines, answering machines and cordless phones from the phone line.
Remove any double adapters or splitters from the phone line.
If the phone line is over 5m in length try and reduce the length of the line. (Most modems have a small cable with them, this is to improve connectivity).
Remove any mobile phones from the area near your modem and PC. (When the mobile phone rings it creates line noise).
Disable call waiting and clear the line of messages from message bank services.
Make sure the phone line is not coiled, it should be straight to reduce interference.
Check the phone line for a dial-tone and try dialling the access number through the handset.

Option 4
Are there any Device Conflicts in the Device Manager?

Click on the operating system that you use, to view the instructions.

• Windows 2000
• Windows 98
• Windows ME
• Windows XP

Option 5
Close Programs that may be conflicting with the modem.

Click on the operating system that you use, to view the instructions.

• Windows 2000
• Windows 98
• Windows ME
• Windows XP

Option 4

- Windows 2000

On the Windows taskbar, click on START, then go to SETTINGS, then click on CONTROL PANEL.
Double-click on the SYSTEM icon
In the System Properties window, click on the HARDWARE tab.
Under Hardware, click on DEVICE MANAGER.
In the list of the devices check to see if there are any conflicts.
NOTE: Conflicts are generally labelled with an EXCLAMATION MARK in a YELLOW CIRCLE or a RED TRIANGLE. If you have any device conflicts please contact a computer technician for assistance in resolving the issue.
Close the Device Manager window.
Click on OK
Close the Control Panel.

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- Windows 98

On the Windows taskbar, click on START, then go to SETTINGS, then click on CONTROL PANEL.
Double-click on the SYSTEM icon
Click on the DEVICE MANAGER tab
In the list of the devices check to see if there are any conflicts.
NOTE: Conflicts are generally labelled with an EXCLAMATION MARK in a YELLOW CIRCLE or a RED TRIANGLE. If you have any device conflicts please contact a computer technician for assistance in resolving the issue
Click OK to close the Device Manager window.
Close the Control Panel.

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- Windows ME

On the Windows taskbar, click on START, then go to SETTINGS, then click on CONTROL PANEL.
Double-click on the SYSTEM icon
Click on the DEVICE MANAGER button.
In the list of the devices check to see if there are any conflicts.
NOTE: Conflicts are generally labelled with an EXCLAMATION MARK in a YELLOW CIRCLE or a RED TRIANGLE. If you have any device conflicts please contact a computer technician for assistance in resolving the issue
Click OK to close the Device Manager window.
Close the Control Panel.

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- Windows XP

On the Windows taskbar, click on START, then go to SETTINGS, then click on CONTROL PANEL.
Double-click on the PERFORMANCE AND MAINTENANCE icon.
Double-click on the SYSTEM icon.
In the System Properties window, click on the HARDWARE tab
Under Hardware, click on DEVICE MANAGER.
In the list of the devices check to see if there are any conflicts.
NOTE: Conflicts are generally labelled with an EXCLAMATION MARK in a YELLOW CIRCLE or a RED TRIANGLE. If you have any device conflicts please contact a computer technician for assistance in resolving the issue.
Close the Device Manager window.
Click on OK
Close the Control Panel.

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Option 5

- Windows 2000

In the Windows taskbar, click on the START button, then click on RUN.
In the Open box, type TASKMGR
Then click on the OK button.
In the Windows Task Manager window, click on the APPLICATIONS tab.
In the Applications tab, select any program in the list, then click on the END TASK button.
In the Caution message that may appear, click on the END NOW button.
Repeat steps 4 & 5 until there are no programs left in the Applications list.
In the Windows Task Manager menu, click on FILE, then click on EXIT TASK MANAGER.

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- Windows 98

On the Keyboard, hold down the CTRL and ALT keys, then press the DELETE key once. This will open a Close Programs window.
In the Close Programs window, click on the PROGRAM you would like to close.
Then click on the END TASK button. This will close the Close Programs window, and may open a Caution message.
In the Caution message, click on the END TASK button. This will end the program and close the Caution message.
NOTE: Repeat Steps 1 - 4 until only Explorer and SysTray are left.

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- Windows ME

On the Keyboard, hold down the CTRL and ALT keys, then press the DELETE key once. This will open a Close Programs window.
In the Close Programs window, click on the PROGRAM you would like to close.
Then click on the END TASK button. This will close the Close Programs window, and may open a Caution message.
In the Caution message, click on the END TASK button. This will end the program and close the Caution message.
NOTE: Repeat Steps 1 - 4 until only Explorer and SysTray are left.

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-Windows XP
In the Windows taskbar, click on the START button, then click on RUN.
In the Run box, type TASKMGR
Then click on the OK button.
In the Windows Task Manager window, click on the APPLICATIONS tab.
In the Applications tab, select any program, then click on the END TASK button. The program will disappear from the list.
In the Caution message that may appear, click on the END NOW button.
Repeat steps 4 & 5 until there are no programs left in the Applications list.
In the Windows Task Manger window, click on the PROCESSES tab.
In the Processes Tab, click on the USER NAME button. This will sort the processes by User Name.
Select a Process that has your User Name next to it, then click on the END PROCESS button. This will bring up the Task Manager Warning Window.
In the Task Manager Warning Window, click the YES button.
Repeat steps 5 and 6 to close all processes associated with your User Name except the following:
EXPLORER
TASKMGR
SYSTEM
LOCAL SERVICE
NETWORK SERVICE
In the Windows Task Manager menu, click on FILE, then click on EXIT TASK MANAGER

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