If I have ADSL installed on an existing telephone/fax line will my existing service will be cancelled?

Will my normal telephone features work with ADSL?

Will ADSL affect the quality of my phone service?

Will my telephone line work if my ADSL line goes down?

Does a cordless phone work with the ADSL device?

Will a PABX or Commander System work with ADSL?

What will I need if I am running a Back-to-Base security system?

Can I use an EFTPOS on the same phone Line?

Why do I need a filter on every device?

Can I modify a Telstra product on the ADSL line once the ADSL is connected?

Should I use LLC or VC MUX?

What speeds should I be downloading at?

How do I test the above speeds?

What do latency, packet loss and transfer rate mean?

I have a fixed IP address/s, if I leave my ADSL connection idle for 2-3 days will it disconnect?

I have a fixed IP address/s, if I transfer from the layer 2 plan, to the layer 3 plan will I carry the same IP address/s across to this plan?

Can I host a mail or web server on my fixed IP PPPoE Connection?

My network card is connected at 100mbit/sec. Why is my Internet connection not as fast?

If I have ADSL installed on an existing telephone/fax line will my existing service will be cancelled?

No. When an existing service is selected for conversion to ADSL, it will still be available for voice services. However, there may be a very small percentage of services where voice carriers do not allow both to run in parallel.

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Will my normal telephone features work with ADSL?

Your telephone features will work as normal. However, we will not be able to offer you an ADSL service if you currently use incompatible products such as EasyCall® Multiple Number.

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Will ADSL affect the quality of my phone service?

Not at all, your phone and ADSL service reside on totally separate frequencies, so you can make calls or send faxes while surfing the Web, and your phone reception is as crisp and clear as ever

However, filters are required to be used on each telephone line outlet you are utilising.

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Will my telephone line work if my ADSL line goes down?

Most likely your telephone will be all right, but conversely if your telephone doesn't work then it's a safe bet that your ADSL service won't be available either.

Remember that re-establishing your ADSL connection might be as simple as restarting your computer.

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Does a cordless phone work with the ADSL device?

You require a central filter for each cordless phone attached to your nominated ADSL line. The central filter is available from 05COM for $25 each.

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Will a PABX or Commander System work with ADSL?

Yes, but you need to install a central splitter before the PABX or Commander system.

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What will I need if I am running a Back-to-Base security system?

A Central splitter/filter must be installed if you are running a back-to-base alarm system on your phone line. In order to install Central Splitter, one should have Austell approved telecom technician. We normally recommend our dealers.

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Can I use an EFTPOS on the same phone Line?

An inline filter may work however you may require a central splitter especially if there are multiple devices on the line (fax/answer machine/EFTPOS/dial up modem).


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Why do I need a filter on every device?

ADSL services operate on a higher noise frequency in comparison to devices such as telephones, fax machines,

Dial up modems, EFTPOS machines and back to base security systems. A micro filter is needed to filter out this high frequency noise.

Without the filter, these devices are basically unusable because of the amount of noise being transmitted.

Not having a filter on each device will also cause no connection or intermittent ADSL Internet connection.

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Can I modify a Telstra product on the ADSL line once the ADSL is connected ?

No, any modification including (adding/deleting) products will cause the ADSL to become disconnected.

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Should I use LLC or VC MUX?

LLC

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What speeds should I be downloading at?

256Kb: 25-28KB
512Kb: 50-58KB
1500Kb: 140-150KB

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How do I test the above speeds?

Go to the free download page on 05COM web site: . Download a program over 2Mb and record the speeds.

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What do latency, packet loss and transfer rate mean?

Latency :

Latency is the period of time taken to move information from one location to another - it is the delay in moving a packet of data. This is most commonly expressed by ADSL users as their 'ping time' - which is actually a measure of the latency in moving a packet from one location to another and back again - otherwise known as the Round Trip Time

.
Packet Loss :

Packet loss refers to the percentage of packets which, when transmitted in the network, fail to reach their destination. Packet loss, as indicated by tools such as 'ping', indicates the loss in either the outbound or the return direction, and does not indicate the location or direction in which that loss occurred. It is commonly referred to as a percentage, with 0% loss meaning that all packets were carried to their destination successfully.

Transfer Rate :

(often called 'download speed' or 'throughput'): This is the rate at which data is transferred over a connection. It is often expressed as a speed in KiloBITS per second or in KiloBYTES per second.

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I have a fixed IP address/s, if I leave my ADSL connection idle for 2-3 days will it disconnect?

No, unless you have things like power save enabled on your PC where it will power down the modem after a defined period of inactivity.

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I have a fixed IP address/s, if I transfer from the layer 2 plan, to the layer 3 plan will I carry the same IP address/s across to this plan?

No, you will not carry over an IP address from the Layer 2 plan to the Layer 3 plan (or vice versa) because of a different number of IP address requirements.

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Can I host a mail or web server on my fixed IP PPPoE Connection?

Yes, as long as your Internet connection remains on. Once you disconnect from the Internet your IP address is no longer accessible, therefore any services you have running on it stops working.

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My network card is connected at 100mbit/sec. Why is my Internet connection not as fast?

When you see the network icon in the System Tray with the connection speed, whether it is 10/100mbps or 11/54mbps (wireless connections), this simply indicates the speed of the link between the computer and the network device this interacts with. Whether it's a modem/router, a network switch or a wireless access point, the reported speed is a reflection of the connection which is directly plugged into your computer.



However your Internet speed is solely determined on your external line, your modem and the plan you have with 05COM. Regardless of the speed of the link between your computer and the modem or access point, your Internet connection should be whatever plan you are paying for with 05COM. Expected download speeds for each plan are as below:

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