Who will install the modem?

Does 05COM supply installation assistance?

Does 05COM provide onsite installation?

Do I need to be available when the phone company technician comes to install my ADSL phone line?

Do contract installers make specific appointment times?

What is the duration of the line and CPE (Customer Premises Equipment) installation session?

Once my ADSL service is installed, will I be automatically connected to the Internet?

How do I get a central splitter installed?

Who will install the modem?

Customers can self-install the modem.

You just need to follow a simple step-by step procedure supplied with the ADSL modem.

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Does 05COM supply installation assistance?

Yes, 05COM can provide over the phone consultancy, through 05COM's Help Desk on 1300 767 507.

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Does 05COM provide onsite installation?

Yes, at $150 per hour (min 1 hour)
Members special rates on application
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Do I need to be available when the phone company technician comes to install my ADSL phone line?

You will not usually have to be available when the technician comes to activate your ADSL phone line.

The technician may need access to your telephone box to complete the installation, so if it is easily accessible from the outside of the home or office, you do not need to be present for the ADSL phone line connection.

If there are unusual circumstances with the installation of your service the technician will be in touch with you and arrange for a suitable time when you are present.

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Do contract installers make specific appointment times?

The 05COM contractor will not be able to indicate the exact time of the installation however every effort will be made to identify a block of hours for an appointment for the set up of your service.

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What is the duration of the line and CPE (Customer Premises Equipment) installation session?

The line and CPE installation can take up to two hours and will involve 1-2 people.

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Once my ADSL service is installed, will I be automatically connected to the Internet?

Yes, as long as your ADSL equipment is plugged in and turned on and your PC has been configured for the ADSL service.

Dial up and timed call charges do not apply to an ADSL service.

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How do I get a central splitter installed?

Contact an Austel approved technician or Telstra to install the central splitter.

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